Shipping & delivery

DAKUTX coordinates production and delivery through its approved manufacturing and logistics network. Because many products are manufactured, customised or configured specifically for each order, production and delivery timeframes may differ from conventional stocked retail products.

Production Timeframes:

Standard production is typically completed within 7–10 business days from order confirmation and receipt of all required information, approvals and cleared funds.

This is an estimated standard production timeframe and is not a guaranteed completion or delivery date.

Production timing may vary depending on factors including:

• product complexity and construction;
• fabric, trim or component availability;
• customisation or branding requirements;
• order quantity;
• required samples, approvals or revisions;
• quality-control requirements;
• production capacity;
• public holidays or factory closures; and
• circumstances outside DAKUTX’s reasonable control.

Where a different production timeframe applies to a particular product, order, program or project, the timeframe stated in the applicable proposal, quotation, order confirmation or agreement will apply.

Shipping Timeframes:

Shipping time is additional to production time.

Estimated transit times depend on the destination, carrier, freight service and customs requirements applicable to the shipment.

Where available, an estimated shipping timeframe will be provided through the relevant quotation, order confirmation, proposal, checkout process or shipping communication.

Any delivery date or transit timeframe provided by DAKUTX or a carrier is an estimate unless expressly confirmed in writing as a guaranteed service.

Shipping Costs:

Shipping charges may vary according to:

• destination;
• shipment weight and dimensions;
• order quantity;
• freight method;
• required delivery speed;
• insurance or special handling requirements; and
• applicable customs, duties or taxes.

Where shipping is not already included in the agreed price, the applicable shipping charge will be communicated before dispatch or otherwise charged in accordance with the relevant quotation, order confirmation, proposal or agreement.

International Shipping:

DAKUTX may ship to customers and clients internationally.

International shipments can be subject to customs clearance, import duties, taxes, tariffs, brokerage fees and other government or carrier charges imposed in the destination country.

Unless expressly stated otherwise in writing, these charges are not included in DAKUTX’s product or shipping price and are the responsibility of the recipient.

Customs requirements and clearance times vary between jurisdictions and may affect final delivery timing.

Tracking & Dispatch:

Where tracking is available, tracking information will generally be provided once the shipment has been collected or processed by the relevant carrier.

Tracking information may take time to become active after dispatch.

For multi-part or larger orders, products may be shipped in more than one consignment. Where this occurs, separate tracking information may be provided.

Delivery Address:

Customers and clients are responsible for providing a complete and accurate delivery address.

DAKUTX is not responsible for delays, additional freight charges or delivery failures caused by incorrect, incomplete or outdated delivery information supplied by the customer.

Where an address needs to be changed after an order has entered production or been dispatched, please contact DAKUTX as soon as possible. A change cannot always be accommodated once a shipment has been processed by the carrier.

Delivery & Receipt:

Deliveries may require a signature or other proof of receipt.

Where a carrier is unable to complete delivery because no authorised recipient is available, the carrier may attempt redelivery, hold the shipment for collection or return the shipment.

Any additional charges resulting from unsuccessful delivery, redirection, storage, re-delivery or return-to-sender may be payable by the customer where permitted by law.

Delivery Delays:

DAKUTX works with its manufacturing and logistics network to minimise delays and keep customers informed where material changes arise.

However, production or delivery may occasionally be affected by circumstances beyond DAKUTX’s reasonable control, including:

• carrier disruption;
• customs or border delays;
• severe weather;
• industrial action;
• transport network disruption;
• public holidays;
• manufacturing interruptions;
• material shortages;
• government restrictions; or
• other events affecting production or freight operations.

Where a material delay becomes known to us, we will make reasonable efforts to provide an updated timeframe.

Urgent & Time-Critical Orders:

If an order is required for a specific event, campaign, launch or deadline, that requirement should be communicated before the order is confirmed.

DAKUTX may assess whether an accelerated production or freight option is available, but acceptance of an urgent order does not create a guaranteed delivery date unless that commitment is expressly agreed in writing.

Additional production or freight charges may apply to expedited orders.

Lost or Damaged Shipments:

If a shipment appears to have been lost or arrives materially damaged, please contact DAKUTX promptly and provide the relevant order details, photographs and any other information reasonably required to investigate the matter.

Where appropriate, DAKUTX will work with the relevant carrier and manufacturing partner to investigate the shipment and determine the appropriate next step.

Any remedy will be subject to the applicable order terms, carrier conditions and rights available under applicable law.

Business Orders & Agreed Programs:

For clients operating under a DAKUTX program, commercial agreement, proposal or separately negotiated supply arrangement, the production, shipping and delivery provisions contained in that agreement will take precedence where they differ from this page.

Australian Consumer Law:

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

Questions About Delivery:

For questions regarding production status, dispatch or delivery, please contact admin@dakutx.com through the contact details provided on our website and include your order or project reference where available.

Last updated: September 2026