Privacy policy

1. Who we are:

DAKUTX is operated by DANOU PTY LIMITED, ABN 68 625 708 072 (DAKUTX, we, us or our).

This Privacy Policy explains how we handle personal information through our website, enquiries, client and vendor accounts, garment development, measurement profiles, orders, production, fulfilment and customer support.

It applies to website visitors, customers, creators, representatives of labels and retailers, corporate clients and individuals whose garments are ordered through a participating business.

Contact us about privacy at admin@dakutx.com or write to DAKUTX — Privacy Enquiries, Level 3, 50 Riley Street, Darlinghurst NSW 2010, Australia.

2. Personal information we collect:

The information we collect depends on your interaction with us. It may include:

• Your name, email address, telephone number, billing address and delivery address.
• Your name, email address and answers when you take a DAKUTX diagnostic and, if you choose to give them, your label name and website or Instagram.
• Business name, professional role and authorised account users.
• Account details, authentication information and communication preferences.
• Enquiries, proposals, order details, invoices, payment confirmations, refunds and related transaction records.
• Garment sizes, body measurements, fit preferences and measurement profiles associated with an order or account.
• Photographs or scans you provide for an explained garment, sizing or support purpose, where that service is offered.
• Correspondence, feedback, support requests and information needed to assess a product concern.
• Technical information such as IP address, browser and device details, approximate location derived from technical information, website activity and cookie preferences.

Payment providers process payment information relevant to the payment method you select. We receive the transaction information needed to administer your order, payment or refund. Please do not send full payment-card details, passwords or bank login credentials by email or through an enquiry form.

3. How we collect information:

We collect information when you contact us, submit a form, create or use an account, provide measurements, approve product information, place an order or request support. We also collect technical information through our website and its service providers.

We may receive information from a label, retailer, employer, authorised representative or another participating business arranging a garment or service for you. Payment providers, production partners and carriers may provide transaction, production or delivery updates.

If you provide another person’s information, you must have authority to do so, give them this policy and obtain any consent required by law. This does not remove our responsibility for our own handling of that information.

You may make a general enquiry anonymously or using a pseudonym where practicable. We may be unable to establish an account, produce a correctly specified garment or arrange delivery without the relevant identifying, measurement or contact information.

4. Why we use information:

We use relevant personal information to:

• Respond to enquiries and prepare proposals.
• Establish and administer client, vendor and customer accounts.
• Develop approved garments, maintain relevant fit profiles and prepare production specifications.
• Process orders, payments, production instructions, delivery and authorised repeat orders.
• Provide order updates and assess questions, alterations, remakes, returns or complaints.
• Operate, maintain and improve the website and services.
• Protect accounts and systems, prevent fraud and investigate misuse.
• Send marketing communications and measure campaigns where permitted by law and consistent with applicable preferences.
• Maintain necessary business records, obtain professional advice and meet legal obligations.

Where we need information for a materially different purpose, we will provide any additional notice and obtain any consent required by applicable law.

5. Measurements, photographs and sensitive information:

Measurements and fit records linked to an identifiable person are personal information. We use them for the garment and related services for which they are collected, including repeat orders where relevant to the account or program.

Please provide only the information requested for your service. Avoid including medical records, identification documents or unrelated personal information in photographs or messages.

If a proposed service requires sensitive information, including health information or biometric information treated as sensitive under applicable law, we will explain the purpose and seek the necessary consent unless a lawful exception applies. Providing ordinary measurements does not give us unrestricted permission to collect or use sensitive information.

6. Who may receive information:

We may disclose relevant information to:

• Authorised personnel and service providers supporting our operations.
• Shopify and other providers supporting accounts, website hosting, communications and order management.
• Web3Forms, which emails diagnostic answers to the DAKUTX team.
• Mailchimp, which runs our mailing list.
• Payment providers and financial institutions involved in your transaction.
• Approved production partners that need order specifications, measurements or related details to make your garment.
• Freight carriers and fulfilment providers arranging delivery.
• The participating label, retailer, employer or authorised orderer administering your order or program.
• Professional advisers, insurers, regulators or authorities where reasonably necessary and lawful.

We limit disclosures to the information reasonably needed for the relevant purpose. For example, a carrier needs delivery details, while a production partner may need garment specifications and measurements.

A participating business may also handle information under its own privacy policy. You can contact us if you are unsure who handles a particular part of your order or a privacy request.

7. Overseas handling:

DAKUTX operates from Australia and uses international production and service providers. Personal information may therefore be processed or disclosed outside Australia.

Our core garment production is currently based in China. Where an order is produced there, relevant order and measurement information may be provided to the approved production partner. International delivery also involves providers in the destination country and, where necessary, transit locations.

Shopify’s international service network includes entities and providers in Canada, the United States, Ireland, Singapore and other locations identified in its current subprocessor list. The locations involved depend on the services used.

Mailchimp and Web3Forms are based outside Australia, so information you give through a diagnostic may be processed overseas, including in the United States.

We take the steps required by applicable law when disclosing information overseas. You may contact us for information about the recipients and safeguards relevant to your information. This policy does not ask you to waive protections that apply to overseas disclosures.

8. Cookies and website technologies:

Our website and platform providers use cookies and similar technologies to support website operation, security, account sessions and shopping functions. Depending on the enabled features and your choices, these technologies may also support analytics, personalisation and advertising.

Where a cookie preference interface is displayed, you can use it to accept, decline or manage the available categories. We seek consent before using technologies where consent is legally required. You can also manage cookies through your browser, although blocking essential cookies may affect website functions.

Preferences may apply to the browser or device used. Contact us if you need help changing a preference or exercising a privacy right. Withdrawing cookie consent does not itself cancel an order or delete transaction records.

9. Marketing communications:

We send marketing communications only where we have the consent or other permission required by applicable law.

If you tick the box on a DAKUTX diagnostic, we add your name, email address, the diagnostic you took and your result to our mailing list. Mailchimp emails you to confirm first, and every email has an unsubscribe link.

You can unsubscribe using the method provided in a marketing message or contact admin@dakutx.com. We will action your request within the applicable legal timeframe.

You may still receive necessary communications about an existing enquiry, account, order, payment, delivery or service issue. These are separate from optional marketing.

10. Storage, security and retention:

We hold information in business systems used for communications, accounts, orders and production, including systems provided by third parties. Information may also be held in documents associated with a service or transaction.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably needed for its purpose, considering active accounts and programs, relevant repeat orders, customer support, legal claims, accounting and other legal requirements.

Diagnostic answers are kept for as long as we need them to follow up with you. Mailing list details are kept until you unsubscribe.

When information is no longer needed and retention is not legally required, we take reasonable steps to destroy or de-identify it. Closing an account does not automatically require deletion of records we must lawfully retain.

If a data breach occurs, we will assess it and notify affected individuals and regulators where required by applicable law.

11. Access, correction and other privacy requests:

You can contact admin@dakutx.com to request access to personal information we hold about you or ask us to correct information that is inaccurate, outdated or incomplete.

Please explain your request and provide enough information for us to identify the relevant records. We may reasonably verify your identity or your authority to act for another person before providing access or making a change.

We will respond within the timeframe required by applicable law or otherwise within a reasonable period. If we cannot fulfil a request, we will explain the reason and available complaint options, except where the law prevents us from doing so.

There is no fee to make an access or correction request. If a charge for providing access is permitted by law, we will explain it before proceeding. We do not charge for correcting your information.

Where we handle information on behalf of a participating business, we may need to coordinate with that business to respond appropriately.

12. International privacy rights:

Where privacy laws outside Australia apply to our handling of your information, you may have additional rights. These can include deletion, restriction, portability, objection, withdrawal of consent and opting out of certain advertising-related disclosures. The rights available depend on the relevant law and circumstances.

Where European or UK data protection law applies, our basis for processing depends on the purpose: providing a requested contract or taking steps towards it, meeting an applicable legal obligation, pursuing legitimate interests such as operating and securing our services where your rights do not override them, or obtaining consent where required.

Withdrawing consent does not make earlier lawful processing unlawful. Some information may still need to be retained on another lawful basis.

Contact us to exercise an applicable right or ask about the basis for processing. You may also contact the relevant privacy regulator. Nothing in this policy limits a mandatory right under applicable law.

13. Children and young people:

Our business accounts and commercial arrangements are intended to be managed by adults with appropriate authority.

Where an order requires information about a child or young person, the collection must be appropriate to the service and supported by the authority or consent required by applicable law. This may involve a parent, guardian or appropriately authorised organisation.

Contact us if you believe information about a child has been provided without appropriate authority so we can assess the circumstances and take appropriate action.

14. Privacy complaints:

If you are concerned about our handling of personal information, contact admin@dakutx.com or write to the address in section 1. Please describe what happened, the information involved and the outcome you are seeking.

We will acknowledge your complaint, review the relevant circumstances and aim to respond within 30 days, or sooner where required by law. If more time is needed, we will explain why and provide an update.

If you remain dissatisfied, or do not receive a response within a reasonable time, you may contact the Office of the Australian Information Commissioner on 1300 363 992 where it has jurisdiction. Depending on where you live and the law that applies, another privacy regulator may also be available to you.

15. Changes to this policy:

We may update this policy to reflect changes to our services, information handling or legal obligations. The current version will be published on our website with its last-updated date.

Where a change requires additional notice or consent, we will provide that notice or seek that consent. Publishing an update does not remove rights you already have under applicable law.

Last updated: October 2026